Fix: When using Notes, the user should type the Note, press Enter to save it, then close Notes. If the user performs other functions on a page, this can cause the Notes functions (Back, Forward, Print, Delete, and Exit Notes (Close)) to stop functioning. Select Options>Notes and Notes will reset. Click on Exit Notes (Close).

Tech Note #2 - Log-in Error Message: A record for you was not found, and no new licenses are currently available. Please contact your Administrator.

There are two possible explanations for this error message.

Fix 1: The Administrator needs to log in to the Administrator and go to Line 5, Add Licenses. The second line will indicate how many licenses are available, for example, "You have 0 licenses left" would indicate that no additional licenses are available. The Administrator should contact Suntek Media Group for additional licenses.

Fix 2: The Administrator typed in the Key provided by Suntek Media Group incorrectly (the key is case sensitive), or, the Administrator selected Return after typing the Key instead of pressing the Enter key after typing the key. The way to check this is for the Administrator to log in and go to Item 5, add licenses. Check the 8 digit code and if it is the same as what was sent to Suntek Media Group for the key, then type the Key in again. Make sure the Enter button on the keyboard is pressed. The text in the gray area should disappear. Click on Item 5 again - Add Licenses. The number of licenses should be indicated on line 2 in red. If this does not work, contact Suntek Media Group.

Tech Note #3 - I clicked on Minimize and the screen area went black.

If you click on Hide under Options, the screen area behind the training piece will black out. This is done so the user can train without distractions and provide the option to access e-mail without quitting. To avoid a blacked out screen, select Options>Show.

Fix: If you did not select Show and you have a black screen, follow these steps:

1. Press Ctrl>Alt>Delete simultaneously to open the Windows Task Manager.
2. Locate Cover, highlight it, and select End Task.
3. This may cause the training program to quit. Just log back in and you will be returned to where you were.

Tech Note #4 - The text on the login screen is in italics.

This condition usually happens when the training program cannot locate the FONT resource Arial, especially when the course is loaded on a server.

Fix: If the font on the login screen appears in italics, follow these steps:

1. Exit out of Login
2. Locate the FONT folder (C:\WINNT\FONTS).
3. Open the FONTS folder, locate and click on ARIAL. This will associate the FONT with the program
4. Reopen Login. The text should now be regular.

Tech Note #5 - How to install an update.

Before Removing the old version, log in as an Administrator and check your License Status by selecting #5 – Add Licenses. Write down the number and type of licenses remaining.

Consideration should be taken not to install an update while users are currently taking a course, especially if there are Quizzes in the course. Quiz links and other links will be broken during the Removal and Installation process. Students will lose Quiz Results for viewing. However, Quiz results are still available through the Administrator.

1. Click on Start>Control Panel>Add or Remove Programs.
2. Select the RiteImage Course you want to update.
3. Please note that Users will lose their current Resume place in the program because the link will be broken. Users will have to remember where they last Quit from. They can use Notes to take note of where they last Quit from.

4. Click on the Remove button.
5. You will be asked if you are sure you want to remove the program. Click on the Yes button.

6. The selected course will be removed. However, the Folder for the course is not removed from the RiteImage Directory.
7. Check your directory for the following folders/files:

8. The studentData and the windll.dll files will remain in the folder for the selected course. Student data is not deleted automatically when a course is updated. All student data and license information remains in each student folder inside the studentData folder.
9. The windll.dll file keeps tracks of licenses used and licenses remaining. It is an encrypted file. DO NOT DELETE THIS FILE.
10. Insert the update disk in the CD/DVD ROM drive and install the course just like it was installed previously.
11. The default installation path is: C:\Program Files\RiteImage\Course Name.
12. When the update is installed, all Student Data and previously purchased licenses will remain in the folder.
13. Remember, Users will lose their place because the Resume link will be broken during the Uninstall and Installation of the update.
14. As an Administrator, log in as an Administrator and check your Licenses Status by selecting #5 – Add Licenses. Make sure the number and type of licenses match from before removal of the older version. If they do not match, contact SunTek Media Group.

Tech Note #6 - License Key Input.

For Administrator version 2.5.1 dated 19 July 2005 ONLY

When you receive the email from SunTek Media Group containing the license keys, copy the key from the email to the computer clipboard using or . Make sure your curser is in the white field of the Administrator #5, Add Licenses, then press the Paste Key Button.

The license key will be copied from the clipboard into the input field. The key can also be typed in manually if necessary. However, the key is case sensitive and needs to be input exactly as it reads in the email. After the key has been input, pasted or typed manually, into the input field press Enter for the key to take effect. If the key was input correctly the gray field in the lower right corner will blank out. Click on >Return then select Administrator #5 Add Licenses again and verify the type and number of licenses you have available.

Tech Note #7 - Error Message: Unable to execute a user code function. This file may be damaged.

This error message usually appears when the user is quitting a course and is caused by the program trying to read a code to unmask the background behind the training program. Click on the Don’t Show Further Errors button. This error has no effect on the function of the program. Usually, it will not appear after a user re-enters the course. This message may also appear when a sound is to be played or an image is supposed to open. This may be corrected by quitting out of the course using the Quit function along the left edge of a course or by using the Options Tab>Quit function.

Tech Note #8 - Error Message: The file “RI_ID.exe” cannot be opened because the following error has occurred: computer memory is full.

This is a known problem by Macromedia and usually appears when a user’s computer has 1 or more GB of RAM. This message is very rare. Contact SunTek Media Group by using the Support tab on our website and report the problem.

Tech Note #9 - Error Message: No Disk. There is no disk in the drive. Please insert a disk into drive D:.

This message may appear after installing a course and then removing the disk and starting the course. It usually appears in quizzes when advancing from question to question. It is a recognized problem by Macromedia.

The fixes are:

1. Reboot the computer after installation with the installation disk removed. The message should not appear again.
2. Insert a disk into the CD-ROM drive. Usually, any disk will do. You may have to continue to take the quiz until you reach the end. Close out of the course and start it up again with the disk still in the drive.
3. If you use the drive at any time, even if you are not in a course, you may see this message again when you enter a course and begin taking a quiz. Follow steps 1 or 2 above to correct the problem.
4. Contact SunTek Media Group using the form in Support on our website.